Free Level1 Support
Get started with our free plan that includes the following features:-
- Gather detailed information about the problem reported by the user.
- Conduct initial diagnosis to identify the nature of the technical problem.
- Perform basic troubleshooting steps based on predefined procedures and knowledge base articles.
- Assist users with password resets and account-related issues.
- Handle basic account management tasks such as unlocking accounts or updating user information.
- Escalate issues to Level2 or Level3 support when the problem is beyond the scope of Level1 support or requires specialized expertise.
Free Level1 support available for the following services:-